Defense News FAQ Section

Questions about the Defense News

Who is eligible to subscribe to Defense News?

Anyone interested in a subscription to the Defense News is welcome to subscribe.

What is the cost to subscribe?

The cost of a one year (48-week) subscription to Defense News is:

Print and online, U.S. $169.00
Print and online, Canada $199.00
Print and online, International $249.00
Online only (Domestic and International) $99.00

Can I get a free subscription to Defense News?

Some applicants may qualify for a complimentary subscription to the Defense News based on the demographic information they provide on the Defensenews.com subscription/renewal forms. Complimentary subscriptions are subject to publisher's approval. Not everyone will qualify.

How do I cancel my subscription?

We're sorry to hear you wish to cancel your subscription. To do so, please call our customer service line at 1-800-368-5718 or send an email to cust-svc@gannettgov.com. For faster service, please have your account number ready.

Where can I find my account number?

Your account number can be found on the mailing label of the paper you receive, directly above your name. For clarification, please see the illustration below:

How can I get more help with my subscription?

You can get more help with your subscription by using the following lines of communication:

Phone: 1-800-368-5718 or 1-703-750-7400
Email: cust-svc@gannettgov.com
Mail: 6883 Commercial Dr, Springfield VA 22159

Can I temporarily stop my subscription?

To temporarily stop your Defense News subscription, please call Customer Service at 1-800-368-5718 or at 1-703-750-7400 outside the U.S. (Customer Service Representatives are available from 9:00 AM EST to 5:00 PM EST, Monday through Friday.)

Questions about the Defense News website

What is the difference in content between the newspaper and the website?

The Defense News weekly print edition and the DefenseNews.com website are designed to complement each other. Both the print edition of the paper and the online version provide in-depth analysis and coverage of the important defense-related issues. DefenseNews.com is updated throughout each day to provide the latest breaking defense-related stories. In addition, the website also contains links to our online show dailies and access to our two popular e-mail newsletters, The Early Bird Brief and Defense News Daily News Roundup.

How often is the content on the site updated?

The news content on our website is updated throughout each day to bring you the most current stories affecting your world.

Can I just purchase online access?

Yes - we provide full website access and a electronic version of our printed publication to subscribers who do not wish to receive the print edition. This choice is presented during the subscription process.

When will my online account be activated?

Access to our site is available immediately after you submit the subscription or registration forms. Delivery of your newspaper should occur in approximately 2 weeks after subscribing.

Can I take advantage of the special offer I received?

In order to take advantage of any special offers you receive, you must call our customer service line at 1-800-368-5718. Please have your special offer handy, as it will contain information needed to take advantage of the deal.

How can I get more help with the website?

You can get more help with the website by using our online site support form.

Questions about our emailed newsletters

What newsletters does the Defense News website produce?

The Early Bird Brief - Concise summaries of the U.S. national newspaper and magazine articles appearing in the U.S. Pentagon's daily Current News Early Bird. Delivered daily, via email.

Daily News Roundup - Summaries of top stories from Defensenews.com. Get a wrap-up of each day's hot stories affecting the Defense Industry delivered to your inbox Monday through Friday.

Who is eligible for delivery of the newsletters?

Registered site users have the option of receiving our Early Bird Brief newsletter. Subscribers to the print or electronic edition have the option of receiving the Early Bird Brief and the Defense News Daily News Roundup. Register here for newsletter delivery.

When are the newsletters sent?

The Early Bird Brief is sent out each morning, Monday through Friday. The Defense News Daily News Roundup is sent out each evening, Monday through Friday.

Can the newsletters be sent to more than one address?

The DefenseNews.com e-newsletters can only be delivered to the email address listed in your profile.

Why have my newsletters stopped arriving?

There are many reasons why newsletter delivery might have stopped. Some common causes include: expired subscriptions, invalid email addresses, wrongful spam classification, firewalls, and a multitude of other possibilities. If you are having trouble receiving your newsletters, please contact site support.

Questions about the Defense News electronic edition

What is the electronic edition of the paper?

The electronic edition of Defense News is an exact online replica of the print version. Each week, when a new issue is posted online, you may visit the site to read the electronic edition and enjoy the same articles available to readers of the print edition.

How do I get the electronic edition?

The electronic edition of the paper is posted each Monday to the Defense News website and links can be found on the main page of the site. Simply click the link and you will have full access to the electronic edition within your web browser - there is no need to download anything.

Do I need any special software to view the electronic edition?

No special software is needed in order to view the electronic edition. The electronic edition can be browsed with any internet-enabled computer with a web browser.

How is the electronic edition different from the print version of the paper?

The electronic edition of Defense News is an exact replica of the printed version of the paper. Anything found in the print edition will be viewable online.

Does the price of the electronic edition differ from the print cost?

Yes - we offer the electronic edition at a discounted rate when compared to the printed paper. Yearly subscriptions to the electronic edition provide you with 48 weeks of information for only $99.00. These savings are especially evident for our international subscribers.

Do I need to subscribe for the whole year in order to access the electronic edition?

Yes - in order to access the electronic edition, a 48 week subscription must be purchased.

If I subscribe to the electronic edition, is it possible to convert to the print edition?

Yes - simply call our customer support line or send us an email and we will be able to assist in converting your subscription to print. Because of the price difference between print and electronic and depending on how many issues are left on your current term, a balance may result on your account.

Will electronic archives be available? If so, will there be a charge to access the archives?

We keep an archive of electronic editions. To locate the archives click on the current edition link here or at the bottom of every page and then select 'Archives' from the menu on top of the current edition. Archive access is included in the price of your subscription.

Is there a limit on the number of times I can access the electronic edition?

Not at all - please feel free to visit and read the paper as often as you like.

What are the system requirements to view the electronic edition?

Other than Internet connectivity and a current web browser, there are no significant system requirements.

Can a user print just one article?

Yes - when viewing an article via the electronic edition you can simply click the Print icon on the electronic edition toolbar to print a copy.

Can I email interesting articles to colleagues?

Yes, but the recipient must also be a Defense News subscriber in order to access the article.

Can I save the electronic edition on portable media?

Because of the format in which the electronic edition is presented online, it is not savable to portable media and must be accessed through the Defense News website.

Do I have to be connected to the Internet in order to view the electronic edition?

Because the electronic editions are hosted online, an Internet connection is required. In addition to the default display, we also provide a lower-bandwidth version of the electronic edition for those not on broadband connections.

Who can I contact if I have a problem with the electronic edition?

If you encounter any trouble related to the electronic edition or the Defense News website in general, please contact cust-svc@gannettgov.com.

TSJ Magazine General Information

Who is eligible for a subscription to TSJ?

Anyone interested in a subscription to TSJ is welcome to "Subscribe".

What do I get with my TSJ subscription?

As a subscriber, you get access to TSJOnline.com Web site, plus a subscription to the highly regarded international TSJ bimonthly magazine.

Does the content in the TSJ magazine vary from the content on TSJ Online?

Yes and No. Some of the articles that appear in the TSJ magazine may be found on TSJ Online. These two information products are designed more to complement each other. The weekly magazine provides in-depth analysis of the important defense issues, while TSJ Online provides breaking news, Insiders' Guides, research capabilities, and much more.

How much does a subscription to TSJ cost?

The cost of a one year (6 issues) subscription to TSJ, which includes total access to TSJ Online is:

In the U.S. - $55.00
Outside the U.S and Canada - $110.00 USD

How do I subscribe to TSJ?

Click on "Subscribe". Provide the information the subscription form requests and submit the form. Delivery should begin in approximately two weeks.

How do I pay for my TSJ subscription?

During the subscription process, you will be given the opportunity to pay for your account instantly using a major credit card (Visa, MasterCard, Discover, American Express.)

We also provide a "bill me" option. With this option, we will be process your order and generate a bill within the 3rd or 4th week for the balance.

You may also call Customer Service at 1-800-368-5718 to make your payment.

How do I renew my TSJ subscription?

Click on "Renew". Please make sure you have the nine-digit account number we print above your name on the address label of your magazine. Provide the information the renewal form requests and submit the form.

How do I pay for my TSJ subscription renewal?

During the renewal process, you will be given the opportunity to pay for your account instantly using a major credit card (Visa, MasterCard, Discover, American Express.)

We also provide a "bill me" option. With this option, we will process your order and generate a bill within the 3rd or 4th week for the balance.

You may also call Customer Service at 1-800-368-5718 to make your payment.

Where can I find my nine-digit account number?

The nine-digit number is located above your name on the address label of your magazine. See the sample account number in red in the example below.

How do I cancel my TSJ?

Please contact customer service with your full name, address, and account number so your request can be efficiently processed. Please indicate the reason for cancellation.

How can I get more help with my TSJ magazine subscription?

For other questions regarding your TSJ magazine subscription that are not covered above or addressed in our FAQ, please contact customer service.

TSJ Online Website General Information

Who is permitted access to TSJ Online?

Access is currently free for a limited time. Once this free offer has expired, you must have a current subscription to TSJ AND have registered for access to TSJ Online.

Does the content on TSJ Online vary from the content in the TSJ magazine?

Yes and No. Some of the articles that appear on TSJOnline.com are derived from TSJ magazine. These two information products are designed more to complement each other. The bimonthly magazine provides in-depth analysis of the important issues in training and simulation, while TSJ Online provides breaking news, research capabilities, and much more.

How often is the content on TSJ Online updated?

The content on TSJ Online is updated daily.

What are the terms and conditions of service?

Click on "Terms & Conditions".

What are the technical specifications for TSJ Online?

The site was designed to best operate with Windows IE 4.0 or higher.

How do I gain access to TSJ Online?

To gain access to this site, simply go to http://www.defensenews.com/training-and-simulation-journal.

When will the archives be available?

There are plans to bring an archive feature to the site in the near future. No release date has been set. More details will be made available as the release date approaches.

What e-newsletters does TSJ Online produce?

There are plans to produce a weekly e-newsletter. No release date has been set.

Future Subscribers

How much does a subscription cost?

$60 for U.S. delivery, $145 for delivery worldwide. That's for one year (10 issues), and includes access to everything at http://www..defensenews.com/armed-forces-journal.

How do I subscribe?

In the U.S., call us at (800) 368-5718; outside the U.S., call (703) 750-7400. You may also email us; please include your name, address, and a phone number or email address. Delivery should begin in about two weeks.

How do I pay for my subscription?

You may pay with a major credit card (Visa, MasterCard, Discover, American Express) over the phone or choose to be billed later.

Who gets access to Armed Forces Journal Online?

Access is currently free for a limited time. Once this free offer has expired, you must have a current subscription to the AND have registered for access to Armed Forces Journal Online.

Current Subscribers

Where can I find my account number?

Your account number can be found on the mailing label of the paper you receive, directly above your name. For clarification, please see the illustration below:

How do I renew my subscription?

Get your 9-digit account number (see above), then go here. You can pay online with a major credit card (Visa, MasterCard, Discover, American Express) or call us to arrange other payment.

How do I cancel my subscription?

Please call or email us with your full name, address, and account number, and kindly tell us why you are cancelling.

The C4ISR Journal Magazine

Who is eligible for a subscription to C4ISR Journal?

Anyone interested in a subscription to the C4ISR Journal is welcome to "Subscribe".

What do I get with my C4ISR Journal subscription?

As a subscriber, you get access to the C4ISRJournal.com website, plus a subscription to the highly regarded international C4ISR Journal weekly magazine, C4ISR Journal This Week, and the Early Bird Brief. This is a complete information package, useful for anyone who is in the defense industry.

Does the content in the C4ISR Journal magazine vary from the content on C4ISR Journal Online?

Yes and No. Some of the articles that appear on C4ISRJournal.com are derived from the C4ISR Journal magazine. These two information products are designed more to complement each other. The monthly magazine provides in-depth analysis of the important issues in network-centric warfare; while C4ISR Journal Online provides breaking news, research capabilities, and much more.

How much does a subscription to C4ISR Journal cost?

The cost of a one-year (10 issues) subscription to C4ISR Journal, which includes total access to C4ISRJournal.com, is:

In the U.S. - $55.00
Outside the U.S and Canada - $130.00 USD

How do I subscribe to C4ISR Journal?

Click here to start your subscription. Provide the information the subscription form requests and submit the form. Delivery should begin in approximately two weeks.

How do I pay for my C4ISR Journal subscription?

During the subscription process, you will be given the opportunity to pay for your account instantly using a major credit card (Visa, MasterCard, Discover, American Express.) You may also call Customer Service at 1-800-368-5718 to make your payment.

How do I renew my C4ISR Journal subscription?

Click here to renew. Please make sure you have the nine-digit account number we print above your name on the address label of your magazine. Provide the information the renewal form requests and submit the form.

Where can I find my nine-digit account number?

The nine-digit number is located above your name on the address label of your magazine. A sample graphic of where the account number appears on the magazine has been provided in the space below.

How can I get more help with my C4ISR Journal magazine subscription?

For other questions regarding your C4ISR Journal magazine subscription that are not covered above or addressed in our FAQ, please click here to contact Customer Service.

How do I cancel my C4ISR Journal?

Please contact Customer Service with your full name, address, and account number so your request can be efficiently processed. Please indicate the reason for cancellation.

Have other questions regarding the C4ISR Journal magazine subscription?

For other questions regarding your C4ISR Journal magazine subscription that are not covered in our FAQ, please contact Customer Service.

The C4ISR Journal Online Website

Who is permitted access to C4ISR Journal Online?

Access is currently free for a limited time. Once this free offer has expired, you must have a current subscription to the C4ISR Journal AND have registered for access to C4ISR Journal Online.

Does the content of C4ISR Journal Online vary from the content in the C4ISR Journal magazine?

Yes and No. Some of the articles that appear on C4ISRJournal.com are derived from the C4ISR Journal magazine. These two information products are designed more to complement each other. The monthly magazine provides in-depth analysis of the important issues in network-centric warfare, while C4ISRJournal.com provides breaking news, research capabilities, and much more.

How often is the content on C4ISR Journal Online updated?

The content on C4ISRJournal.com is updated weekly.

What are the terms and conditions of service?

Click here to read the terms and conditions of the site.

What are the technical specifications for C4ISR Journal Online?

The site was designed to best operate with Windows IE 4.0 or higher.

How do I gain access to C4ISR Journal Online?

To gain access to this site, simply go to http://www.defensenews.com/c4isr-journal. To gain access to this site, simply go to http://www.defensenews.com/c4isr-journal and begin viewing the content. Access is currently available FREE for a limited time. Once the free period ends, you must have a current subscription to the C4ISR Journal AND have registered for access to C4ISR Journal Online.

How can I get more help with the C4ISR Journal Online website?

Please contact Customer Service with your full name and account number so your issue/request can be efficiently processed.

What e-newsletters does C4ISRJournal.com produce?

There are plans to produce e-newsletters in the near future. No release date has been set. More details will be made available as the release date